Our approach to the management of any service
Contract is to establish a Contract Team to oversee all the
requirements of the service. This structure will be headed by
Shane Barrett our State Contracts Manager who will ensure the
appropriate management and performance of services whilst providing
the accountability and interface at all levels.
The duties and responsibilities of
each person involved in the delivery of service will be clearly
defined, re-enforced and understood by all concerned. Electrite
will provide comprehensive induction training for all members
of the team detailing the contract specifications, Electrite’s
contract specific quality system work instructions, Electrite’s
innovations, safety procedures and the Key Performance Indicators
for this contract.
We believe that only well informed
people will provide excellent service. We will empower all personnel
with clearly defined responsibilities, so as to enable them
to function with the necessary authority to complete the task.
In preparing our team we have taken into
consideration our previous experience, and considered the following
- Ensure that Electrite dedicates
the proper and appropriate resources to provide a high quality
service that will reflect the philosophies and values of your
- Ensure a high level of customer
service that considers and respects the needs of all members
of your company, which is to be maintained at all times throughout
our performance of the Contract.
- Ensure that a quality service is
established and maintained through the implementation of a
cohesive management team with effective assessment and review
- Develop a proactive methodology
for examining future strategies for the financial and operational
benefit of your Company.
- Ensure that the benefits of contracting
to Electrite are clear, precise and identifiable throughout
the term of any contract, and that our relationship is sound,
mutually satisfying, and successful.
Our Quality Management Plan in regard
to the Facilities Management Providers contract will be in accordance
with our QA Programme. This Plan, complete with policies and
procedures in conjunction with a pro-active management and supervisory
team, will ensure the requirements of the site are achieved.
An essential component in maintaining our Quality Accreditation
is regular client contact, performance audits, staff training,
and ongoing evaluation of staff performance.
The effectiveness of the Quality Management
Plan will be monitored to customers’ satisfaction levels
in the areas identified as being important to the client.