Electrite is an innovative and progressive
maintenance company capable of providing additional benefits
to offer our clients whilst ensuring value for money. This approach
can be optimised by departing from the concept of the contract
being merely a “service contract” and viewing it
from a customer service approach.
In commencing a maintenance contract, our
aim is to provide a long-term structured process to ensure a
cost effective quality service is provided and maintained. To
demonstrate how we will achieve these ideals, our Contract Co-ordination
systems (i.e. our approach to personnel screening, recruitment
and training) are detailed with any
Our maintenance proposals embrace the ‘Value
for Money’ principles sought by Property & Services
Managers. We have endeavoured to test all our current practices
for efficiency and relevance as well as critically appraising
how we may deliver a premium service without short-changing
quality and maintaining fair market value for the services being
We conduct regular Contract Review meetings
with our clients to discuss the performance of our staff and
operational procedures. Topics that may be covered in these
meetings would include methods of monitoring the service, general
trends and our administration efficiency. Key Performance Indicators
will be developed to measure operational performance, which
are reviewed at our regular Contract Management visits. Matters
identified in these meetings are minuted for follow-up action.
These too are regularly reviewed to ensure that they have been
addressed our clients satisfaction.
In proposing our contract innovations, Electrite
are demonstrating our willingness to work with your Company
to deliver exceptional service.